TextDrips Call Tree/IVR Demo
What Is a call tree/IVR?
A call tree is process of selecting a call route, based on a pressed key. Think, “press 1 to speak with sales”. An IVR is what you hear when you call in, an “Inbound Voice Recording”. Combined, they create a powerful tool for callers to be directed to the right person. This is especially useful when you have multiple locations. Restaurants with multiple locations for example, have told us they throw out far less food, as callers are directed to the right location when they call. It also makes the experience for the consumer more seamless.